Legal Information

Introduction

Welcome to Ascend Adworks. These Terms & Conditions ("Terms") govern your use of our website, services, digital products, and community platforms (collectively referred to as "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you may not use our Services.

Use of Services

Account Registration

To access certain features of our Services, including our digital downloads and online community, you may need to provide your details or create an account. You are responsible for maintaining the confidentiality of your access information and for all activities that occur under your account.

Eligibility

You must be at least 18 years old to purchase our Services. If you are purchasing on behalf of a minor (e.g., a Year 10-12 student), you agree to these terms on their behalf and are responsible for their compliance, particularly regarding community guidelines.

Prohibited Activities

You agree not to:

• Use our Services for any illegal purpose.
• Violate any laws in your jurisdiction.
• Infringe upon or violate our intellectual property rights, including sharing, copying, or distributing our paid digital guides or frameworks.
• Upload or transmit viruses or malicious code.
• Attempt to access, tamper with, or use non-public areas of our Services.
• Interfere with or disrupt our Services or servers.
• Impersonate or misrepresent your affiliation with any person or entity.

Products and Services

Description

We strive to describe our educational products and frameworks as accurately as possible. However, we do not warrant that descriptions or other content is completely error-free.

Pricing and Payment

All prices are in Australian Dollars (AUD) unless otherwise stated. We reserve the right to change prices at any time. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Services.

Payment Processing

When you make a purchase through our Services, your payment will be processed by our authorised payment processors.

Your purchase will appear on your bank statement under the name: Ascend Adworks

By making a purchase, you authorise us to charge the payment method you provide for the amount due, including any applicable taxes and fees. You are responsible for ensuring that your payment information is accurate and that you have sufficient funds or credit available for the purchase.

Refund Policy

30-Day No-Questions-Asked Guarantee

We offer a 30-day, no-questions-asked money-back guarantee on our digital bundles. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date. To request a refund, please contact us at [email protected]. Upon processing your refund, your access to the digital materials and the community platform will be revoked.

Community Platform (Discord)

Mastermind Access and Conduct

Purchases of our bundle may include access to our Australia-Wide Student Platform hosted on Discord. We are committed to maintaining a safe, supportive, and productive environment for all students.

Access to this community is a privilege and is subject to strict adherence to our community rules. We reserve the right to immediately suspend or permanently revoke your (or your teen's) access to the Discord community, without warning or refund, if engaging in:

• Disrespectful, abusive, or harassing behavior toward our staff or other students.
• Spamming, self-promotion, or soliciting.
• Sharing illegal content, or distributing our paid intellectual property.
• Any other behavior that violates standard Discord Terms of Service or disrupts the learning environment.

Content and Intellectual Property

Our Content

All content provided on our Services, including but not limited to text, frameworks, graphics, logos, images, audio, video, software, and other material ("Content"), is owned by Ascend Adworks and is protected by intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services, digital guides, and Content for personal, non-commercial educational purposes.

User Content

By submitting content to our Services (such as comments, community forum posts, or testimonials), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable license to use, reproduce, distribute, and display your content.

Disclaimers

Educational Advice Only

Our content is for educational and informational purposes only. While our frameworks are designed to optimise study habits, we do not guarantee specific ATAR results, grades, or university admissions. Academic success depends on a wide variety of individual factors, including a student's personal effort and execution.

"As Is" and "As Available"

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose.

Limitation of Liability

To the maximum extent permitted by law, Ascend Adworks, Anthony Feng, and affiliated agents or contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use our Services.
• Any conduct or content of any third party on our Services.
• Any content obtained from our Services.
• Unauthorised access, use, or alteration of your transmissions or content.

Indemnification

You agree to defend, indemnify, and hold harmless Ascend Adworks and Anthony Feng from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses, resulting from or arising out of your use of and access to our Services.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services following the posting of revised Terms means you accept and agree to the changes.

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Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Ascend Adworks regarding our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning our Services.

Introduction

Welcome to Ascend Adworks. We understand that your privacy is important, and we are committed to protecting your personal information in accordance with Australian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our educational digital bundles.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase products or digital bundles.
• Register for the included 1-on-1 ATAR Strategy Call.
• Join our digital student community on Discord.
• Subscribe to our newsletter.
• Contact our customer service.

This information may include:

• Name.
• Email address.
• Phone number.
• Billing address.
• Payment information, processed securely via our third-party payment gateways.

Automatically Collected Information

When you visit our website, we may automatically collect information about your device, including:

• IP address.
• Browser type and operating system.
• Referring URLs and access times.
• Pages viewed and links clicked.

Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels (such as the Meta Pixel), and other tracking technologies to improve your browsing experience, analyse website traffic, and understand where our visitors are coming from to optimise our advertising.

How We Use Your Information

We use the information we collect to provide a high-quality experience and support your teen's academic journey. Specifically, we use your information to:

• Process and fulfil your digital orders and grant community access.
• Contact you via phone or email to schedule and facilitate your included 1-on-1 ATAR Strategy Call.
• Call or email you periodically to gather feedback on the guide and check on your teen's progress.
• Send you educational content, study tips, newsletters, and marketing communications (you can easily opt-out of these emails at any time).
• Provide ongoing customer support and respond to your questions.
• Protect against fraudulent or unauthorised transactions.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following situations:

• Service Providers: We share information with trusted third-party platforms that help us operate our business, such as payment processors (e.g., Stripe), email delivery systems, calendar booking software, and community hosting platforms (Discord).
• Legal Requirements: We may disclose your information if required to do so by Australian law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational security measures designed to protect your information from unauthorised access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure, so you should take special care in deciding what information you send to us.

Your Privacy Rights

Under Australian Privacy Principles, you have certain rights regarding your personal information, including:

• The right to know what personal data we hold about you.
• The right to request corrections to inaccurate information.
• The right to request the deletion of your personal data.
• The right to unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our digital bundles are intended to be purchased by parents or guardians of Year 10-12 students. We do not knowingly collect personal information directly from children under 18 without parental consent. If you are a parent and believe your child has provided us with their personal information directly without your permission, please contact us so we can remove it.

Third-Party Links

Our website, digital guides and emails may contain links to third-party websites or services (such as NESA/syllabus websites or Discord). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

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